These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. By using this website you are indicating your acceptance of these Terms and Conditions.

North Staffordshire Warm Zone collect no personal information about you when you visit our website unless you choose to provide this information to us. However, we do collect and store certain information automatically. Here is how we handle information about your visit to our website.

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally but is used to store the following information about your visit:

• The Internet domain (for example, "yourcompany.com" if you use a private Internet access account, or "yourcollege.ac.uk" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website.
• The type of browser and operating system used to access our site.
• The date and time you access our site.
• The pages you visit.
• If you linked to our website from another website, the address of that website.

We use the information we collect to count the number and type of visitors to the different pages on our site, and to help us make our site more useful to visitors like you.

By completing an online application and pressing 'Send', you are consenting to the processing of your information by North Staffordshire Warm Zone and its partners in accordance with this data policy. You may also provide personal information to us when you contact us via email, telephone or letter. If you provide such personal information, it will be processed in strict confidence in accordance with current legislation and internet best practice.

We will use personal information provided by you or gathered by North Staffordshire Warm Zone for the following purposes:

• To process and respond to requests, enquiries and complaints received from you.
• To provide services requested by you.
• To communicate with you about services provided to you.
• To update our records.
• To analyse trends and profiles.
• For audit purposes.
• To carry out customer satisfaction and quality assessment checks.
• To recommend products or services that we believe will be of interest to you.
• To enable third parties to carry out any of the purposes above on our behalf.

We will hold your personal information on our systems for as long as is necessary for the purposes explained above and we will remove it when the purposes have been met and the scheme is finished. We share information with government departments and government bodies that provide funding to North Staffordshire Warm Zone or have an interest in our activities. Information is only passed to government departments and government bodies for analysis purposes.

You have the right to request a copy of the personal information North Staffordshire Warm Zone holds about you and to have any inaccuracies corrected. We will always ask for confirmation of identity before we disclose any personal information.

Warm Zones is a trade mark (2283387) of ours, together with the "Working together for warm homes" logo. This logo and any other marks used on this website are Warm Zones trade marks and may not be used without prior permission.

The information on this website is presented in good faith and for general information only. It does not constitute, nor is it intended to constitute, advice. It has been obtained from published information and other sources believed to be reliable at the time of preparation. Warm Zones makes no representation or warranty as to the completeness or accuracy of the contents of this website and expressly disclaims liability for errors and omission in the contents of this web site.

The user assumes the entire risk of relying on the information. The information is supplied on the condition that the user or any other person receiving the information will make their own determination as to its suitability for any purpose prior to any use of the information. Warm Zones assumes no responsibility for consequences resulting from use of the information contained herein or obtained at linked sites and expressly disclaims all liability for damages arising out of use, reference to, reliance on, or performance of such information. No user should act on the basis of any matter contained in this internet site without considering and, if necessary, taking appropriate legal, financial and other professional advice upon the user's own particular circumstances.

North Staffordshire Warm Zone can change these Terms and Conditions at any time by posting changes online under this section. Your continued use of this site after changes have been posted constitutes acceptance of the modified terms.