North Staffs Warm Zone are committed to providing a high quality service to all.
We recognise that our standard of service may sometimes fall below or exceed expectation.

• Compliment us when you are happy with a service
• Comment on how we can make our services better for you
• Complain when we don’t get it right

Please click the "compliment or comment" button to submit your feedback.

• We will send you an acknowledgement letter within 5 working days unless we let you know otherwise.
• We will look into your complaint and reply to you within 15 working days.
• There may be occasions where complaints are complex and take longer to resolve. We will keep you informed of progress.
• We will explain what has or will take place in our reply to you.

Stage 1 - Complaints will be considered by an officer of North Staffs Warm Zone.
Stage 2 - If you are dissatisfied with the response or outcome from Stage 1, please write to the North Staffs Warm Zone Director with the reasons why and the outcome you would like. A senior officer will be nominated to investigate your complaint.